Like the TV cable we have too. Bits and bytes. Have you downloaded and used our Connect App yet? It'. Remove all other equipment connected to telephone sockets. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. Step 2: Order your Sky Broadband service. But this is provided you already have an undamaged Virgin Media socket. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Browse Virgin Media Virgin Media Community. Switched On. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Networking and WiFi. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. #12. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Hi there @vmcusto1, welcome to our forum and thanks for your post. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. I don’t seem to have a Virgin Media Wall socket in my house. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Kit arrived today…no wall box so unable to install. . If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. You’ll also find straightforward tests that’ll check for faults on your own phone line. So, a 50 minute broadband, TV and phone. The existing cables will be screw-on (11 mm spanner or pliers required). The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2: Seeker. 2) The current location of your Hub. Networking and WiFi. QuickStart, set up and connections. Or wait here a day or two for a VM Mod to pick this up. Awful first impressions of Virgin Media. When I proceeded to set up my Hub 3 I quickly realised that. I'm a Very Insightful Person, I'm here to share knowledge. It is likely you will be waiting a few days. I'm here to share knowledge, I don't work for Virgin Media. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. Well I can't seem to find anything like that and the closest thing I can find is a. Speed 5. I don't work for Virgin Media. Wall socket. The box and cables may have been removed by the previous occupiers. 2: Internet connection, via your homehub, for all online functions. Learn more. Browse Virgin Media Virgin Media Community. VM BB TV Landline. But I have no Virgin Media Wall socket in my house. Wall Socket. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Learn more. com Options. Chatter and natter. Estonia and the Netherlands have already switched. Options. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I think you'll be OK, the self install should include the coax cable you need actually. Need to contact Virgin Media Customer. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Ultrafast Broadband. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Browse Virgin Media Virgin Media Community. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. You may need to use the. kkd1. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. We have tried plugging it into the only box we found it would fit but no luck. 100. I don't work for Virgin Media. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. My Virgin Media App. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Broadband. Faderera2610. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. You won't be able to convert as Virgin Media use a different infrastructure network to BT. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. You can workaround it simply without the need for a cable. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. Thank you for your response @andrewmonkie. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. QuickStart, set up and connections. 3. 0 Kudos Reply. This is designed to push over the existing screw connector the outlet has. Need to contact Virgin Media Customer. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. I just moved into a new apartment, and bought a broadband from virgin media. Networking and WiFiNo virgin media wall socket. Tried looking but can't see a way to book an engineer for this?. on 21-08-2023 20:36. 0 Kudos Share. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. My hub is up stairs in the - 5199721. I don't see a Virgin Media Wall Socket anywhere in the house. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. Manage Your Account. What confuses some people is the push-on connector provided. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. But I have the wrong wall socket to connect. Superfast Broadband. Stay safe online. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. SpeedActive Member. 0 Kudos. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. My Virgin Media App. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 1 [or 192. Let us know if you'd like to go ahead with that. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Unplug the white. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Security. Chatter and natter. Thanks We're here to help. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. i received an installation kit for my broadband but my property. If you can get Quickstart, you can choose one of two delivery options. The adapter plugs into the TEL1 socket on the VM hub as per pic below. Options. Superstar. Tuning in. 8 KB. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Vonage 2nd line. Account - Cable. Please allow me to send you a PM so I can look into this further for you. I had a look everywhere and I don't have a virgin media socket in my flat. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Just joined. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Although, not quite sure why someone would have taken it off in the first place, but hey,. I’ve just lived into my new house and received my Virgin box. Options. You may need to use the. Account - Mobile. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Tudor. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. . The internal wall boxes are mostly oblong. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I was never asked if I had a wall box. You. Broadband and phone deals. Follow the instructions on screen to finish your setup. You can workaround it simply without the need for a cable. We have the quickstart pack but sadly cannot get broadband set up and working. . However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Tuning in. Broadband and TV deals. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The multimedia socket has a coax options as does the virgin media socket. Probably for a TV box connection. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). on 22-10-2022 20:58. Manage Your Account. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I don't have a Virgin wall socket. The best thing to do if. Give the pre-installs team a call on 0800 052 1734. . A Ti-Vo was installed in one of the upstairs bedrooms. If your not a virgin media customer then nothing. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. . I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Here you’ll find all the help you need for Virgin Media related problems and issues. Home Phone. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Getting started & FAQ. QuickStart, set up and connections. Chatter and natter. Virgin Media; My Virgin Media; Shop; Help;. How do i book an engineer? Do i have to book one? - 5147036. Manage Your Account. If you would like, we can forward your details to the relevant team to see if your property is serviceable. QuickStart, set up and connections. Re: Wall socket. Options. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Learn more. 18-03-2023 13:12 - edited 18-03-2023 13:13. How do I book an engineer to come out - 5345632. What should I do? - 5414930 Virgin Media Wall Socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Stay safe online. My Virgin Media App. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. on 22-10-2022 20:58. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Connect the Hub’s power cable with the blue tab. Virgin Media; My Virgin Media; Shop;. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Ignore all the options and don't press any. Follow the instructions on screen to finish your setup. Call the Pre-installation and delivery team on 0800 052 1734. Security matters. Keep the community welcoming for all. Everything is converted to specialised triple screened coaxial cable. Security matters. Thanks for the reply. A TV360 box requires 3 connections. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 0 Kudos Reply. 0 Kudos Reply. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Security matters. Solved: Hello, ive tried calling and cant get through to book and engineer. No setup fee. A Ti-Vo was installed in one of the upstairs bedrooms. Explain what needs to be done and book an engineer visit. those who. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The cable fits in the socket shown in the image attached. --. Sign in to My Virgin Media a. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. VM don't use fibre inside the property. Socket should be on the underside. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Virgin Mobile. £270 does sound way over priced for a tv aerial. on 05-04-2023 09:20. All you need to do is contact Virgin Media and explain what the issue is. This promotion means you won’t pay the usual setup fee of £35. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. I'm sorry to hear you're having these. Unfortunately we don't use the Openreach master sockets as they are BT only. Hi @bingoman000. Manage Your Account. Virgin Media: TiVo® service. I. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Push fit the VM-supplied lead onto the socket. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Manage Your Account. provided, I shall give them a call tomorrow. A master socket is the main socket for the phone line in your home, not an extension socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've got the same problem as above. Manage Your Account. on 08-01-2023 20:46. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I actually want to move it where I think the previous Virgin socket originally was - there's. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The technician visited a. Once a SIM card is inserted it operates like a mobile broadband router. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. I tried calling for an - 5370472. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. I’ve got. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I think it’s something like £5-£8 per day that your services aren’t on. You have the required socket which is in photo 3 (the one high up on the wall). Stream from Virgin Media. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Then unplug the power cable – keep these together. A new secure password will be generated for you. . 168. The phone number doesn't connect you. Yesterday I received a 'final demand for payment', stating that I owed some £32. If there are you can book an engineer online too. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Virgin Phone Switchover. Only an aerial cable (pictured below) connected to a box outside my flat. Account - Cable. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. Learn more. Can't find Virgin Media socket. Manage Your Account. My Virgin Media App. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. . 0 Kudos. Options. You will only have been sent a QuickStart pack if the premises previously had VM. Check the phone is seated in the base unit correctly & powered ON. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. QuickStart, set up and connections. Will an engineer h. - 5209809. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Account - Cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Speed2: Seeker. Explain what needs to be done and book an engineer visit. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. The box and cables may have been removed by the previous occupiers. I wondered if I could ask the community some advice. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Broadband and phone deals. No internet, unfortunately. Don’t turn on the Hub. Quickstart is the quickest and easiest way to setup our services. Phone. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 0 Kudos. Plug the cables into the Hub. AnthonyRaw1986. on 21-02-2023 19:59. 0. One of them was Telewest. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Virgin Media; My Virgin Media; Shop; Help;. I’ve tried calling but the people I’m connected to keep hanging up. I'm here to share knowledge, I don't work for Virgin Media. com. Broadband Deals. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Account - Mobile. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. I have booked a technician but I don't know if i have to inform the. Go to virginmedia. Joining in. We have a virgin media wall socket. My Virgin Media App. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin Media Community. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. - 5156775. I will only be using one wall socket, so the other socket will have no connections. Bits and bytes. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Hi there. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. We've taken the front of the box off and inside there is an isolator but nothing else. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. These enter my house via an air brick/vent very close to. That looks like a Sky dish cable. Switched On Families. Account - Cable. Reply. I’ve just been to the property but not sure these are the right sockets. Hi @Priscillia. on 03-08-2020 18:05. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I was never asked if I had a wall box.